Help desk overflow
Add capacity during busy periods, absences or growth.
Co-managed IT services
Give your internal IT team more capacity.
Add tools, overflow support, project help and escalation while your employee keeps ownership of the environment and priorities.
Your team stays in the lead
Fill the gaps without replacing internal knowledge.
An internal IT person often carries support, security, vendors, projects and strategic work at the same time. Co-managed IT adds resources where they are most useful while keeping responsibilities clear.
We start by agreeing on what the internal team owns, what Full Circle MSP handles and how issues move between us. The relationship can focus on day-to-day overflow, specialist escalation, tools, documentation or project work.
Escalation support
Give internal staff another technical resource when an issue needs deeper attention.
Shared tools
Discuss monitoring, documentation and management tools that improve visibility.
Project capacity
Add help for migrations, office changes, refreshes and other defined work.
Security support
Coordinate account, device, email and recovery priorities with clear ownership.
Coverage planning
Reduce dependence on one person by documenting systems and backup responsibilities.
Co-managed IT questions
Will you replace our IT employee?
The purpose of co-managed IT is to support the internal team. Roles and boundaries are agreed before work begins.
Can we choose only the areas where we need help?
Yes. The scope can focus on specific systems, support tiers, projects, coverage windows or escalation needs.