Help desk overflow
Add capacity during busy periods, absences or growth.
Co-managed IT services
Co-managed IT that gives your internal team more capacity.
Add tools, overflow support, project help and escalation while your employee keeps ownership of the environment and priorities.
Help desk overflowEscalationProject capacity
Your team stays in the lead.We add capacity where it helps most.
Your team stays in the leadFill the gaps
Fill the gaps
without replacing internal knowledge.
An internal IT person often carries support, security, vendors, projects and strategic work at the same time. Co-managed IT adds resources where they are most useful while keeping responsibilities clear.
We start by agreeing on what the internal team owns, what Full Circle MSP handles and how issues move between us. The relationship can focus on day-to-day overflow, specialist escalation, tools, documentation or project work.
Co-managed IT servicesExtra hands.
Extra hands.
Clear ownership.
Escalation support
Give internal staff another technical resource when an issue needs deeper attention.
Shared tools
Discuss monitoring, documentation and management tools that improve visibility.
Project capacity
Add help for migrations, office changes, refreshes and other defined work.
Security support
Coordinate account, device, email and recovery priorities with clear ownership.
Coverage planning
Reduce dependence on one person by documenting systems and backup responsibilities.
How it works
Agree on roles
Agree on roles
before work begins.
- What your team owns.
Your IT person keeps the environment and the priorities.
- What Full Circle MSP handles.
Overflow, escalation, tools, documentation or projects, based on your needs.
- How issues move between us.
A simple, agreed path so nothing falls between two teams.
Will you replace our IT employee?
The purpose of co-managed IT is to support the internal team. Roles and boundaries are agreed before work begins.
Can we choose only the areas where we need help?
Yes. The scope can focus on specific systems, support tiers, projects, coverage windows or escalation needs.
Related services
Add capacity with clear ownershipBuild support around your internal team.
Tell us where your IT person needs help. We will shape the support around them.
Start a co-managed conversation